MC Soluzioni Informatiche · Procedure AI
Your company's procedures, carried out on every computer
An agent that doesn't advise: it acts. It carries out the procedures written with you and approved by you, and outside those it touches nothing — it calls a person. One engine; for each department the catalogue of procedures changes.
An assistant answers. An agent acts.
Almost everything called “AI in the enterprise” today answers questions: it reads documents, summarises, suggests. Then the thing still has to be done, and a person does it.
Here the order is reversed. On every person's computer runs an agent that knows how to do a precise list of things, because we wrote those things together with you and you approved them one by one.
Understands
The request arrives as it comes: badly written, vague, in another language.
Chooses
Among your approved procedures, the one that matches. None matches? It says so.
Runs it
Checks first, actions in order, consent wherever it touches someone's data.
Writes it down
What it checked, what it did, how it went. Then it closes.
The model does not decide what to do on the computer
It only decides which of your procedures matches the request. That is the difference that counts when you have to explain it to whoever handles security, and when it has to be written down in the documents the AI Act asks for: you do not have to prove what a model will do, because the model has nothing to invent.
A person decides
- What the agent may do, procedure by procedure
- The exact text of every script, read and approved
- Who authorises, and where the request stops and waits
- Everything that takes judgement: appraisals, exceptions, negotiations
The agent runs it, on every computer
- Understand the request
- Choose the procedure
- Run the checks
- Execute in order
- Ask for consent
- Verify the outcome
- Write down what happened
- Call a person
The verticalisations
The engine is the same for every department: what changes is the catalogue of procedures. Each department has its own queue, with its own stages, its own response times, its own email address and its own approvals — and whoever works in one queue does not see the others.
Application Management
Accounts to create, passwords to reset, permissions to change, data to fix on business applications. We have done it with people for years: we are moving the repetitive part onto procedures.
Open →Switched on across your estateEndpoint compliance
Check encryption, antivirus, patches and backups on every computer, fix what is not right and produce the evidence NIS2 and auditors ask for. The catalogue exists: we point it at your estate and it runs.
Open →Tailored verticalisationYour departments' processes
HR, finance, purchasing, production. We have been automating company processes for thirty years: what changes now is who runs them.
Open →Off the shelf, with public pricingAI ServiceDesk
IT support: a first-line technician on every person's computer. It is the verticalisation we took to market first, and it has a site of its own.
Open →Thirty years of processes, not a bet
In thirty years we have written hundreds of applications for dozens of companies, and to write them we went inside their departments: finance, HR, purchasing, production, quality, warehouse. Many of those processes we have already automated.
What changes now is not whether a process gets automated: it is who runs it. No longer a program running overnight on a server, but an agent on the computer of the person doing the work, which understands the request and starts the right procedure.
Where the intelligence runs
All of it sits on Private AI, which is why it can be done in companies that cannot send data outside: the model runs inside your perimeter, or in a private cloud reserved for you.
Where it sits is a choice, and the choice is yours — not a line in somebody else's terms of use.
On 15 October 2026 we measured understanding against a catalogue written in Italian only, with requests in Italian, English, French, German and Spanish that were not in the catalogue: 38 out of 38, 1.3 seconds on average. It understands meaning; it does not compare words.
You start from a process, not from a platform
Tell us about a process that repeats and that steals someone's time today. We'll tell you whether it can be written as a procedure, how much it weighs, and which parts stay in a person's hands anyway. If it isn't worth it, we say so straight away.